Privacy Policy

1. Who we are (Data Controller)

This website is operated by:

VoiceDart Ltd
Company number: 16825983
Registered office: 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom

Website: www.voicedart.uk
Email: info@voicedart.uk

For the purposes of UK data protection law, VoiceDart Ltd is the data controller of personal data collected via this website.

Our website is hosted by Wix.com Ltd (“Wix”).

2. Scope of this Privacy Policy

This Privacy Policy applies to:

Visitors to our website at www.voicedart.uk;
Individuals who submit their details via our online forms (for example, to start a 7-day free trial, request information, or enquire about our service packages);
Individuals who contact us by email or other channels in relation to our services.

This Privacy Policy does not cover personal data we process on behalf of our business customers in the course of providing virtual / smart receptionist or assistant services. In those situations, we act as a processor and our customers are the data controllers. Any such processing is governed by our contracts and data processing agreements with those customers.

3. Personal data we collect

We only collect personal data that is relevant for the purposes described in this Privacy Policy.

3.1 Data you provide directly

Through the forms on our website (for example, the “Start your 7-day free trial” / enquiry form), we may collect:

Identity details
- First name (required)
- Last name (optional, if provided)
Business contact details
- Business email address (required)
- Business website (required)
- Position / role (required)
- Phone number (required)
Business information
- Which package you are interested in
- Additional notes or context you choose to provide about your business, needs, and use case
Marketing preferences
- Your agreement to receive communications from VoiceDart (for example, via a consent checkbox in the form)

If you contact us directly (for example, by email), we will process any personal data you choose to include in your message and our reply, such as your name, contact details, and the content of your enquiry.

3.2 Data collected automatically (cookies and similar technologies)

When you visit our website, certain technical information may be collected automatically by Wix and any tools configured on the site. This may include:

IP address
Browser type and version
Device type and operating system
Referring URLs and pages visited
Date, time and duration of visits

This information is typically collected using cookies and similar technologies. For more detail about the specific cookies used on this site, please refer to our Cookie Policy (linked in the site footer).

4. How we use your personal data and legal bases

We use your personal data only where we have a valid lawful basis under data-protection law. The main purposes and legal bases are:

4.1 Handling enquiries and providing a 7-day free trial

What we do

Respond to your enquiries and questions;
Assess whether our services are a good fit for your business;
Arrange and provide access to a 7-day free trial or similar introductory offer;
Follow up to understand trial results and next steps.

Data used

Identity details
Business contact details
Business information and additional notes

Legal bases

Performance of a contract or taking steps at your request before entering into a contract (Article 6(1)(b) UK GDPR) – where your enquiry relates to obtaining our services or a trial;
Legitimate interests (Article 6(1)(f) UK GDPR) – our legitimate interest in responding to enquiries from potential customers and operating a B2B services business.

4.2 Sending service information, updates and marketing communications

What we do

Subject to your preferences and applicable law, we may:

Send you product updates, feature announcements and service information;
Share relevant insights, offers, or resources about our virtual / smart receptionist and assistant services;
Contact you to follow up on your interest in our packages.

Data used

Identity details
Business contact details
Information about your business and package interest
Marketing preferences

Legal bases

Consent (Article 6(1)(a) UK GDPR), where you have ticked the consent box or otherwise clearly agreed to receive communications from VoiceDart; and/or
Legitimate interests (Article 6(1)(f) UK GDPR) in sending relevant B2B communications to existing or prospective business customers, in compliance with applicable e-privacy rules.

You can withdraw your consent or object to marketing at any time (see Section 10).

4.3 Operating and improving our website

What we do

Operate the site via Wix’s infrastructure;
Maintain security and integrity of the site;
Understand how visitors interact with the website (using aggregated information where possible);
Diagnose and fix technical issues.

Data used

Technical data (IP address, browser type, device information, pages visited);
Cookie and similar technology data, as described in our Cookie Policy.

Legal basis

Legitimate interests (Article 6(1)(f) UK GDPR) – our legitimate interest in operating a secure, reliable, and effective website that promotes our services.

4.4 Legal and regulatory obligations

We may also process your personal data where required to:

Comply with legal obligations (e.g. record-keeping, responding to lawful requests from authorities);
Establish, exercise or defend legal claims.

Legal basis

Legal obligation (Article 6(1)(c) UK GDPR);
Legitimate interests (Article 6(1)(f) UK GDPR) in protecting our rights and responding to claims.

5. Sharing your personal data

We do not sell your personal data.

We may share your personal data with:

Service providers (processors)
Third-party providers that help us run our business, such as:
- Website hosting platform (Wix.com Ltd);
- Email and communication tools;
- Customer-relationship management (CRM) or similar business tools;
- IT, security, and support providers.
These providers are only allowed to process your personal data in accordance with our instructions and under a written contract that includes appropriate data-protection safeguards.
Professional advisers
Such as legal, accounting, or insurance advisers, where necessary for the management of our business.
Authorities and other third parties where required by law
Where we are legally required to do so, or where it is necessary to establish, exercise, or defend legal claims.

If in future we undergo a business change (for example, a merger, reorganisation, or acquisition), your personal data may be shared with the new owners or relevant parties as part of that process, subject to appropriate protections.

6. International transfers

Wix and some of our other service providers may process personal data in countries outside the United Kingdom.

Where we transfer your personal data outside the UK, we will ensure that one of the following applies:

The destination country benefits from a UK adequacy regulation; or
We have put in place appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses; or
A specific derogation applies (for example, your explicit consent, or the transfer is necessary for the performance of a contract).

You can contact us for more details about the specific safeguards used for international transfers relevant to you.

7. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including:

For enquiries and trial requests: typically for the duration of our communications and for a period afterwards to manage our relationship, respond to follow-up queries, and keep basic records.
For marketing contacts: until you unsubscribe or object, or we determine that our communications are no longer relevant; we may retain limited information to record your preference not to receive marketing.
For legal, accounting and regulatory purposes: as required by applicable laws and limitation periods.

We may anonymise personal data so that it can no longer be associated with you; such anonymised information is not treated as personal data and may be retained and used indefinitely.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or destruction.

Measures include, for example:

Using reputable hosting infrastructure (Wix) with documented security and GDPR measures;
Limiting access to personal data to staff and service providers who need that information for legitimate business purposes;
Using secure methods to transmit and store data where reasonably possible.

However, no system can be completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, you suspect a compromise of your account or email), please contact us immediately using the details in Section 11.

9. Your rights under data-protection law

Under the UK GDPR, you have certain rights in relation to your personal data, subject to conditions and exemptions. These include:

Right of access – to obtain a copy of your personal data and information about how we process it.
Right to rectification – to have inaccurate or incomplete personal data corrected.
Right to erasure – to request deletion of your personal data in certain circumstances.
Right to restriction – to request that we restrict processing of your personal data in certain circumstances.
Right to data portability – to receive certain personal data in a structured, commonly used, machine-readable format and/or request that we transmit it to another controller.
Right to object –
- to our processing of your personal data based on legitimate interests, on grounds relating to your particular situation; and
- to direct marketing at any time (including profiling for marketing purposes).
Right not to be subject to decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects on you, unless certain conditions are met.

To exercise any of these rights, please contact us using the details in Section 11.

We may need to verify your identity before responding to your request. We will respond within the timeframes required by law.

10. Marketing communications

If you have agreed to receive communications from VoiceDart (for example, by ticking a consent checkbox on our form), we may send you emails about product updates, features, offers and insights relating to our virtual / smart receptionist and assistant services.

You can opt out at any time by:

Clicking the unsubscribe link in any marketing email; or
Contacting us at info@voicedart.uk and asking to be removed from marketing communications.

Even if you opt out of marketing, we may still send you non-marketing communications where necessary (for example, service or billing messages, or responses to enquiries).

11. Contacting us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data-protection rights, please contact:

VoiceDart Ltd
Email: info@voicedart.uk
Postal address: 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom

12. Complaints and your right to contact the ICO

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK’s supervisory authority for data protection:

Information Commissioner’s Office (ICO)
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

13. Children

Our website and services are aimed at business users and professionals, not children. We do not knowingly collect personal data relating to children. If you believe a child has provided us with personal data, please contact us so we can delete it where appropriate.

14. Other websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any external sites you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, how we process personal data, or applicable law.

When we make changes, we will update the “Effective date” at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we use your personal data.