Terms & Conditions

Terms and Conditions

Last Updated: 27 January 2026

1. Introduction

Welcome to VoiceDart. These Terms and Conditions ("Terms") govern your use of our website (www.voicedart.uk) and outline key information about our AI virtual receptionist services.

VoiceDart Ltd
Company Number: 16825983
Registered Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

By accessing our website or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

2. Definitions

  • "VoiceDart", "we", "us", "our": VoiceDart Ltd
  • "You", "your": The individual or business accessing our website or services
  • "Services": Our AI virtual receptionist and related services
  • "Website": www.voicedart.uk and all associated pages
  • "Service Agreement": The separate contract signed by clients subscribing to our services

3. Website Use

Permitted Use

You may use our website for lawful purposes only. You agree not to:

  • Use the website in any way that violates applicable laws
  • Attempt to gain unauthorised access to our systems
  • Interfere with the proper functioning of the website
  • Copy, reproduce, or distribute our content without permission
  • Use automated systems to scrape or extract data

Account Security

If you create an account, you are responsible for:

  • Keeping your login credentials confidential
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorised access

4. Our Services

VoiceDart provides AI-powered virtual receptionist services for UK businesses, including:

  • 24/7 call answering and handling
  • Appointment booking and calendar management
  • Message taking and call routing
  • SMS notifications and follow-ups

Service Agreement

Full terms governing our AI receptionist services are set out in a separate Service Agreement provided to subscribing clients. These website Terms supplement but do not replace that agreement.

5. Setup and Onboarding Fee

Our services require a one-time setup and onboarding fee to cover the technical work necessary to configure your AI receptionist. This fee covers:

  • Initial account configuration and AI assistant setup
  • Integration with your calendar and business systems
  • Custom voice assistant training and configuration
  • Phone number provisioning and telephony setup
  • Testing and quality assurance

Setup Fee Pricing

  • Setup fees vary by plan tier and are clearly displayed on our website at the time of purchase
  • All prices are in GBP (British Pounds) and are exclusive of VAT where applicable
  • The setup fee is separate from and in addition to your monthly subscription fee

Your 14-Day Cancellation Right (UK Consumer Law)

Under the Consumer Contracts Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days from the day of contract conclusion.

To exercise your right of cancellation, you must inform us of your decision by email to info@voicedart.uk with a clear statement of your cancellation.

Express Consent to Begin Services Immediately

By purchasing our services and requesting immediate setup, you expressly agree that:

  • We will begin onboarding and setup work immediately upon order confirmation
  • You understand that if you cancel during the 14-day period, you will be charged proportionally for the setup and onboarding work already completed
  • You acknowledge that your statutory 14-day cancellation right remains in effect, but you will pay for services already provided if you cancel

Cancellation Within 14 Days

If you cancel within the 14-day cooling-off period:

  • We will refund any payments received from you for services not yet provided
  • You will pay a proportionate charge for setup and onboarding work already completed at the point of cancellation
  • The proportionate charge will be calculated based on the percentage of onboarding tasks completed (e.g., if 60% of setup work is complete, you pay 60% of the setup fee)
  • Any refund due will be processed within 14 days from the day we receive your cancellation notice
  • We will refund using the same payment method you used for the original transaction

Cancellation After 14 Days

If you cancel after the 14-day statutory period has expired:

  • Setup fees are non-refundable as the onboarding work has been completed
  • Subscription fees are handled according to Section 7 (Subscription and Billing) below

6. Free Trial

We may offer a 7-day free trial of our subscription service to eligible businesses. Please note the following important terms:

What the Free Trial Includes

  • The free trial applies to monthly subscription fees only
  • You will not be charged subscription fees during the 7-day trial period
  • Full access to your configured AI receptionist service during the trial

What the Free Trial Does NOT Include

  • The one-time setup and onboarding fee is payable upfront and is not included in the free trial
  • The setup fee must be paid before your service is configured and the trial can begin
  • Any usage overage charges incurred during the trial period

Trial Terms

  • A valid payment method is required at signup
  • Your paid subscription begins automatically at the end of the trial period unless you cancel
  • To avoid being charged, you must cancel before the trial period ends
  • Trial eligibility and availability may vary and is subject to our discretion
  • We reserve the right to modify, suspend, or discontinue free trials at any time

Cancellation During Trial

  • If you cancel during the trial period, your subscription will not renew and you will not be charged subscription fees
  • The setup fee remains non-refundable as the onboarding work has been completed
  • Access to the service will end at the conclusion of the trial period

7. Subscription and Billing

Plans and Pricing

Our subscription plans, setup fees, and current pricing are displayed on our website. All prices are in GBP (British Pounds) and are exclusive of VAT where applicable. We reserve the right to update pricing from time to time with reasonable notice to existing customers.

Payment

  • Setup fees are charged immediately upon order confirmation
  • Subscription fees are charged at the end of any applicable trial period, then monthly or annually thereafter
  • Payments are processed securely through Stripe
  • Subscriptions renew automatically unless cancelled before the renewal date
  • You authorise us to charge your payment method on file for all fees due

Failed Payments

  • If a payment fails, we will attempt to process it again and notify you by email
  • We may suspend your service if payment remains outstanding after reasonable attempts to collect
  • You remain liable for any unpaid fees during any period of suspension

Cancellation

  • You may cancel your subscription at any time by contacting us at info@voicedart.uk
  • Cancellation takes effect at the end of your current billing period
  • No refunds are provided for partial billing periods unless required by law
  • Setup fees are non-refundable once onboarding has commenced
  • Upon cancellation, access to the service will terminate at the end of your paid period

Refunds

  • Setup fees: Subject to your 14-day statutory cancellation right as set out in Section 5 above. After 14 days, setup fees are non-refundable as onboarding work has been completed
  • Subscription fees: Refund requests are considered on a case-by-case basis at our discretion, subject to your statutory rights
  • Any refunds granted will be processed to the original payment method within 14 days

8. AI Service Limitations

Our AI virtual receptionist is designed to handle routine calls efficiently. However, please note:

No Guarantees

  • AI technology may occasionally misunderstand or make errors
  • We do not guarantee 100% accuracy in call handling
  • Complex or unusual requests may require human intervention

Not for Emergencies

Our AI service is not a replacement for:

  • Emergency services (999)
  • Medical advice or triage
  • Legal advice
  • Any situation requiring immediate human judgement

Your Responsibilities

As a client, you are responsible for:

  • Informing your callers that calls may be handled by AI
  • Ensuring your use complies with UK telecoms and data protection laws
  • Reviewing and confirming bookings made by the AI
  • Providing accurate business information for the AI to use

9. Acceptable Use

You agree not to use our services to:

  • Make or facilitate illegal calls
  • Engage in harassment, spam, or unsolicited marketing
  • Record calls without appropriate consent
  • Process calls containing illegal content
  • Violate any applicable regulations

We reserve the right to suspend or terminate services for any violation.

10. Intellectual Property

Our Content

All content on our website, including text, graphics, logos, and software, is owned by VoiceDart Ltd or our licensors. You may not copy, modify, or distribute this content without our written permission.

Your Content

You retain ownership of any content you provide to us. By providing content, you grant us a licence to use it as necessary to deliver our services.

10. Limitation of Liability

To the fullest extent permitted by law:

Exclusions

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Missed calls, bookings, or appointments due to technical issues
  • Actions taken by callers based on AI interactions

Cap on Liability

Our total liability to you for any claim arising from these Terms or our services shall not exceed the subscription fees you have paid to us in the 12 months preceding the claim.

Nothing Excluded

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law

11. Indemnity

You agree to indemnify and hold VoiceDart harmless from any claims, losses, or damages arising from:

  • Your breach of these Terms
  • Your use of our services in violation of applicable laws
  • Any claim by a third party relating to your use of our services

12. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by:

  • Posting the updated Terms on our website
  • Updating the "Last Updated" date
  • Emailing registered users where appropriate

Continued use of our website or services after changes constitutes acceptance of the new Terms.

13. Termination

We may suspend or terminate your access to our website or services if:

  • You breach these Terms
  • We are required to do so by law
  • We discontinue the service

Upon termination, provisions that by their nature should survive will remain in effect.

14. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any Service Agreement, constitute the entire agreement between you and VoiceDart regarding the subject matter herein.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights under these Terms without our consent. We may assign our rights to any affiliate or successor.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have questions about these Terms, please contact us:

VoiceDart Ltd
Email: info@voicedart.uk
Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom