VoiceDart Ltd (Company Number 16825983)
Registered Office: 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom
Last updated: 6 September 2026
In these Terms, the following words have specific meanings:
VoiceDart builds bespoke AI voice agents for UK businesses. The Service includes:
The Service is provided on a managed, done-for-you basis. VoiceDart designs, builds, configures, and maintains the AI Agent on the Client's behalf. Clients do not receive direct access to the underlying technology or infrastructure, and no licence to that technology is granted by these Terms.
The exact scope of each Client's Service is set out in the Order. Where the Order and these Terms conflict, the Order takes precedence.
By using the Service, the Client agrees to:
3.1 Provide accurate information. Supply complete and accurate business information for the setup and ongoing configuration of the AI Agent. This includes business name, services offered, pricing, opening hours, and any other information the agent needs in order to handle calls correctly.
3.2 Maintain data protection compliance. The Client is the data controller for its customers' personal data. The Client must maintain its own compliance with data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, in respect of any personal data collected through the Service.
3.3 Inform Callers about AI and recording. The Client must make sure Callers are told that calls may be handled by an AI Agent and may be recorded. VoiceDart assists by configuring the AI Agent to disclose its nature, and the Client retains ultimate responsibility for adequate disclosure.
3.4 Use the Service lawfully. The Client must not use the Service for any unlawful purpose. This includes, without limitation, unsolicited marketing that breaches the Privacy and Electronic Communications Regulations, harassment, fraud, or any activity that breaches applicable laws or regulations. Where the Service is used for outbound calling, the Client is responsible for screening against the Telephone Preference Service and for holding any consent that the law requires.
3.5 Secure login credentials. The Client must keep its Portal login credentials confidential and must not share access with unauthorised persons. The Client is responsible for all activity that occurs under its account.
3.6 Notify VoiceDart of changes. The Client must promptly inform VoiceDart of any material change to its business information that may affect the AI Agent's accuracy, such as a change to services, pricing, or operating hours.
VoiceDart agrees to:
4.1 Provide the Service with reasonable skill and care. We will deliver the Service to a professional standard, consistent with good industry practice.
4.2 Maintain data security. We will implement and maintain appropriate technical and organisational measures to protect Client and Caller data against unauthorised access, loss, or destruction.
4.3 Notify of sub-processor changes. We will give the Client reasonable notice of any material change to the categories of third party sub-processor used to deliver the Service.
4.4 Process data as instructed. We will process personal data only in accordance with the Client's instructions and the terms of the DPA.
4.5 Target reasonable uptime. We target 99.5% availability of the Service, measured monthly. This is a best-efforts target and it is not a guaranteed service level. Planned maintenance windows are excluded, and we will endeavour to give notice of planned maintenance in advance.
4.6 Provide support. We will respond to Client support enquiries within a reasonable time during normal business hours, being Monday to Friday, 9:00 to 17:00 UK time, excluding bank holidays.
The Client acknowledges and accepts the following:
5.1 AI limitations. An AI Agent may misinterpret what a Caller says. It may give inaccurate information, or fail to capture a detail correctly. VoiceDart works continually to improve accuracy, and no AI system is infallible.
5.2 Client-provided information. VoiceDart is not liable for errors made by the AI Agent where those errors result from incorrect, incomplete, or outdated business information provided by the Client.
5.3 Not professional advice. The AI Agent does not provide legal, medical, financial, or other professional advice. The Service is a communication and administration tool and must not be relied on as a substitute for qualified professional guidance.
5.4 Verification responsibility. The Client is responsible for reviewing and verifying critical information captured by the AI Agent, including without limitation contact details, appointment times, order details, and pricing information.
5.5 Continuous improvement. VoiceDart may update, retrain, or reconfigure the AI Agent from time to time to improve performance. Material changes to the agent's behaviour or capabilities will be communicated to the Client.
5.6 Not an emergency service. The Service must not be used to receive or route emergency calls, and it is not a substitute for the emergency services or any regulated emergency line.
6.1 Client data. The Client retains ownership of all business information it provides to VoiceDart and all Caller data captured through the Service. VoiceDart has a licence to use that data solely for the purpose of delivering the Service.
6.2 VoiceDart technology. VoiceDart retains ownership of all intellectual property in the technology used to deliver the Service, together with all agent configurations, designs, methods and materials created in the course of delivering it. Nothing in these Terms transfers any intellectual property right in VoiceDart's technology to the Client.
6.3 Restrictions. The Client must not reverse-engineer, decompile, copy, redistribute, or sublicence VoiceDart's technology, or otherwise attempt to derive how it works. The Client must not build a competing product or service on the back of VoiceDart's technology or methods.
6.4 Confidentiality. Each party must keep confidential any non-public information it receives from the other in connection with the Service, and must use it only for the purpose of performing these Terms. This obligation continues for 3 years after termination. It does not apply to information that is already public, that the receiving party already held, or that the receiving party is required by law to disclose.
6.5 Feedback. Any suggestion, idea, or feedback provided by the Client regarding the Service may be used by VoiceDart without restriction or obligation.
7.1 Fees. Fees are as set out in the Client's Order or chosen Plan. Where the Service involves a build, the build fee is scoped for each Client and stated in the Order.
7.2 VAT. VoiceDart Ltd is not registered for VAT. No VAT is charged on our fees. If VoiceDart becomes VAT registered in future, we will give notice before VAT is added to any invoice.
7.3 Billing cycle. Subscription fees are billed monthly or annually in advance. The billing cycle begins on the date the Service goes live, unless the Order says otherwise.
7.4 Overage charges. Where usage exceeds the allowance included in the Client's Plan, overage is charged at the rate stated in the Plan or Order and billed monthly in arrears.
7.5 Payment terms. Invoices are due within 14 days of the invoice date unless otherwise agreed in writing.
7.6 Late payment. If payment is not received within 30 days of the invoice date, VoiceDart may suspend the Service until payment is received, after giving the Client reasonable notice. VoiceDart reserves its statutory right to interest and compensation on overdue commercial debts under the Late Payment of Commercial Debts (Interest) Act 1998.
7.7 Price changes. VoiceDart may change pricing on at least 30 days' written notice. New pricing applies from the start of the next billing cycle after the notice period ends. If the Client does not accept a price change, it may terminate under Section 8.1 before the change takes effect.
8.1 Termination by either party. Either party may terminate the Service by giving the other at least 30 days' written notice, to take effect at the end of the current billing period.
8.2 Termination for breach. Either party may terminate immediately by written notice if the other commits a material breach of these Terms and fails to remedy it within 14 days of being notified, or if the other becomes insolvent.
8.3 Data on termination. On termination the Client may request an export of its data. VoiceDart will provide it in a commonly used format within 30 days of the request. If no export is requested, VoiceDart will delete the Client's data within 30 days of the termination date, unless the law requires us to keep it.
8.4 Refunds. Build and setup fees are non-refundable once the work they cover has started. Monthly subscription fees are pro-rated to the termination date and any unused portion is refunded. Annual subscription fees are non-refundable except where VoiceDart terminates for convenience.
8.5 Survival. Sections 5, 6, 9 and 10 survive termination, together with any provision that by its nature is intended to continue.
9.1 Cap on liability. VoiceDart's total aggregate liability arising out of or in connection with the Service, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed the total fees paid by the Client to VoiceDart in the 12 months immediately preceding the event giving rise to the claim.
9.2 Excluded losses. VoiceDart shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of data, or loss of goodwill, however arising.
9.3 Third party services. The Service depends on third party services outside VoiceDart's control. VoiceDart shall not be liable for any failure, outage, error or disruption of the Service that is caused by one of those third party services.
9.4 Force majeure. Neither party shall be liable for any delay or failure to perform where the delay or failure results from circumstances beyond its reasonable control.
9.5 Liability that cannot be excluded. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
9.6 Business customers. The Service is supplied for business use. These Terms are made between VoiceDart and a business, and the statutory rights of consumers do not apply. If you are contracting as a consumer, contact us before you subscribe.
10.1 Roles. For the purposes of data protection legislation, the Client is the data controller and VoiceDart is the data processor in respect of Caller personal data processed through the Service. VoiceDart is the controller of personal data relating to the Client's own account, billing and correspondence.
10.2 DPA. The parties shall enter into a Data Processing Agreement setting out the scope, nature and purpose of processing, the types of personal data processed, the duration of processing, and the rights and obligations of each party. The DPA forms part of these Terms.
10.3 Compliance. Both parties shall comply with their respective obligations under the UK General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, and any other applicable data protection legislation.
10.4 Privacy Policy. Our Privacy Policy explains how we handle personal data, including retention periods and the categories of recipient we share data with.
11.1 VoiceDart may update these Terms. We will give Clients at least 30 days' written notice of any material change.
11.2 Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms. If the Client does not agree with a change, it may terminate the Service in accordance with Section 8.
12.1 Entire agreement. These Terms, together with the DPA and the Order, constitute the entire agreement between the parties and supersede all prior agreements, representations and understandings on the same subject.
12.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
12.3 Waiver. A failure by either party to enforce a provision of these Terms is not a waiver of that provision or of the right to enforce it later.
12.4 Assignment. The Client may not assign or transfer its rights or obligations under these Terms without VoiceDart's prior written consent. VoiceDart may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
12.5 Third party rights. No person other than the parties to these Terms has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
12.6 Notices. Notices under these Terms must be in writing. Notices to VoiceDart may be sent to info@voicedart.uk or to our registered office. Notices to the Client will be sent to the email address held on the Client's account.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
For questions about these Terms, please contact us:
VoiceDart Ltd
3rd Floor, 86-90 Paul Street, London EC2A 4NE
Email: info@voicedart.uk
Website: www.voicedart.uk
