VoiceDart Ltd (Company Number 16825983)
Registered Office: 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom
Last updated: 20 March 2026
In these Terms, the following words have specific meanings:
VoiceDart builds bespoke AI voice agents for UK businesses. The Service includes:
The Service is provided on a managed, done-for-you basis. VoiceDart designs, builds, configures, and maintains the AI Agent(s) on the Client's behalf. Clients do not have direct access to the underlying technology or infrastructure.
By using the Service, the Client agrees to:
3.1 Provide accurate information. Supply complete and accurate business information for the setup and ongoing configuration of the AI Agent. This includes business name, services offered, pricing, opening hours, and any other information required for the agent to handle calls correctly.
3.2 Maintain GDPR compliance. The Client is the data controller for their customers' personal data. The Client must maintain their own compliance with data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, in respect of any personal data collected through the Service.
3.3 Inform callers about AI and recording. The Client must ensure that callers to their business are made aware that calls may be handled by an AI agent and may be recorded. VoiceDart assists with this by configuring the AI Agent to disclose its nature during calls, but the Client retains ultimate responsibility for adequate disclosure.
3.4 Use the Service lawfully. The Client must not use the Service for any unlawful purpose, including but not limited to spam, harassment, fraud, or any activity that breaches applicable laws or regulations.
3.5 Secure login credentials. The Client must keep their Portal login credentials confidential and must not share access with unauthorised persons. The Client is responsible for all activity that occurs under their account.
3.6 Notify VoiceDart of changes. The Client must promptly inform VoiceDart of any material changes to their business information that may affect the AI Agent's accuracy, such as changes to services, pricing, or operating hours.
VoiceDart agrees to:
4.1 Provide the Service with reasonable skill and care. We will deliver the Service to a professional standard, consistent with good industry practice.
4.2 Maintain data security. We will implement and maintain appropriate technical and organisational measures to protect Client and Caller data against unauthorised access, loss, or destruction.
4.3 Notify of sub-processor changes. We will give the Client reasonable notice of any material changes to the third-party sub-processors used to deliver the Service.
4.4 Process data as instructed. We will process personal data only in accordance with the Client's instructions and the terms of the DPA.
4.5 Target reasonable uptime. We target 99.5% availability of the Service, measured on a monthly basis. This is a best-efforts target and not a guaranteed service level. Planned maintenance windows are excluded from this target. We will endeavour to notify Clients of planned maintenance in advance.
4.6 Provide support. We will respond to Client support enquiries within a reasonable timeframe during normal business hours (Monday to Friday, 9:00 to 17:00 UK time, excluding bank holidays).
The Client acknowledges and accepts the following:
5.1 AI limitations. AI agents may occasionally misinterpret caller speech, provide inaccurate information, or fail to capture details correctly. Whilst VoiceDart continually works to improve accuracy, no AI system is infallible.
5.2 Client-provided information. VoiceDart is not liable for errors made by the AI Agent where those errors result from incorrect, incomplete, or outdated business information provided by the Client.
5.3 Not professional advice. The AI Agent does not provide legal, medical, financial, or other professional advice. The Service is a communication and administration tool and must not be relied upon as a substitute for qualified professional guidance.
5.4 Verification responsibility. The Client is responsible for reviewing and verifying any critical information captured by the AI Agent, including but not limited to contact details, appointment times, order details, and pricing information.
5.5 Continuous improvement. VoiceDart may update, retrain, or reconfigure the AI Agent from time to time to improve performance. Material changes to the agent's behaviour or capabilities will be communicated to the Client.
6.1 Client data. The Client retains ownership of all business information they provide to VoiceDart and all Caller data captured through the Service. VoiceDart has a licence to use this data solely for the purpose of delivering the Service.
6.2 VoiceDart technology. VoiceDart retains ownership of all intellectual property in its platform, AI agents, configurations, prompts, workflows, and any other technology used to deliver the Service. Nothing in these Terms transfers any intellectual property rights in VoiceDart's technology to the Client.
6.3 Restrictions. The Client must not reverse-engineer, decompile, copy, redistribute, sublicence, or otherwise attempt to derive the workings of VoiceDart's technology. The Client must not create a competing product or service based on VoiceDart's technology or methodologies.
6.4 Feedback. Any suggestions, ideas, or feedback provided by the Client regarding the Service may be used by VoiceDart without restriction or obligation.
7.1 Subscription fees. Fees are as set out in the Client's chosen Plan, as published on our website or agreed in a separate written agreement.
7.2 Billing cycle. Subscription fees are billed monthly or annually in advance via secure payment processing. The billing cycle begins on the date the Service is activated.
7.3 Overage charges. Where the Client's usage exceeds the allowances included in their Plan, overage charges will be calculated at the rate specified in the Plan and billed monthly in arrears.
7.4 Payment terms. All invoices are due within 14 days of the invoice date unless otherwise agreed in writing.
7.5 Late payment. If payment is not received within 30 days of the invoice date, VoiceDart reserves the right to suspend the Service until payment is received. We will give the Client reasonable notice before any suspension takes effect.
7.6 Price changes. VoiceDart may adjust pricing with at least 30 days' written notice. The new pricing will apply from the start of the next billing cycle following the notice period.
8.1 Termination by either party. Either party may terminate the Service by giving the other party at least 30 days' written notice, to take effect at the end of the current billing period.
8.2 Termination for breach. VoiceDart may terminate the Service immediately by written notice if the Client commits a material breach of these Terms and fails to remedy that breach within 14 days of being notified.
8.3 Data on termination. Upon termination, the Client may request an export of their data. VoiceDart will provide such data in a commonly used format within 30 days of the request. If no export is requested, VoiceDart will delete the Client's data within 30 days of the termination date, unless retention is required by law.
8.4 Refunds. Setup fees are non-refundable. Monthly subscription fees will be pro-rated to the termination date, and any unused portion will be refunded. Annual subscription fees are non-refundable except where VoiceDart terminates for convenience.
8.5 Survival. Sections 5 (AI Disclaimer), 6 (Intellectual Property), 9 (Liability), and 10 (Data Protection) shall survive termination.
9.1 Cap on liability. VoiceDart's total aggregate liability arising out of or in connection with the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Client to VoiceDart in the 12 months immediately preceding the event giving rise to the claim.
9.2 Excluded losses. VoiceDart shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profit, loss of revenue, loss of business, loss of data, or loss of goodwill, howsoever arising.
9.3 Third-party services. VoiceDart shall not be liable for any failure or disruption of the Service caused by outages, errors, or failures of third-party services, including telephony providers, AI model providers, cloud hosting providers, or payment processors.
9.4 Force majeure. Neither party shall be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
9.5 Nothing excluded. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
10.1 Roles. For the purposes of data protection legislation, the Client is the data controller and VoiceDart is the data processor in respect of personal data processed through the Service.
10.2 DPA. The parties shall enter into a Data Processing Agreement, which sets out the scope, nature, and purpose of processing, the types of personal data processed, and the rights and obligations of each party. The DPA forms part of these Terms.
10.3 Compliance. Both parties shall comply with their respective obligations under the UK General Data Protection Regulation, the Data Protection Act 2018, and any other applicable data protection legislation.
11.1 VoiceDart may update these Terms from time to time. We will give Clients at least 30 days' written notice of any material changes.
11.2 Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If the Client does not agree with the changes, they may terminate the Service in accordance with Section 8.
12.1 Entire agreement. These Terms, together with the DPA and any written Plan agreement, constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings.
12.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12.3 Waiver. Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later date.
12.4 Assignment. The Client may not assign or transfer their rights or obligations under these Terms without VoiceDart's prior written consent. VoiceDart may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
12.5 Third-party rights. No person other than the parties to these Terms shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
For questions about these Terms, please contact us:
VoiceDart Ltd
3rd Floor, 86-90 Paul Street, London EC2A 4NE
Email: info@voicedart.uk
Website: www.voicedart.uk
