How do you handle patient data and privacy?
We're UK-built, GDPR compliant, and ICO registered. Patient data is encrypted in transit and at rest. You decide what's captured, how long it's stored, and which staff have access. Call recordings are optional and disclosed in the first greeting. We sign a Data Processing Agreement with every healthcare practice as standard.
What about real medical emergencies?
Your AI is trained to recognise red-flag symptoms instantly: chest pain, stroke signs, anaphylaxis, severe bleeding, suicidal ideation. It directs callers to 999 or 111 within seconds and texts your duty clinician within 3 seconds. Non-urgent calls follow your triage protocol. You decide what counts as urgent — we just enforce it consistently.
Will patients accept talking to an AI?
94% of callers don't realise they're talking to AI. Your AI receptionist uses natural British voices, pauses naturally, responds to interruptions, and adjusts tone. The first greeting always discloses it's AI, so patients can ask for a human if they prefer. Don't take our word for it.
Try our AI demo and judge for yourself.
Is VoiceDart GDPR compliant for healthcare?
Yes. UK-built, ICO registered, GDPR compliant. We sign a Data Processing Agreement with every healthcare practice. Audit logs, configurable retention, and lawful-basis prompts are built in by default. Recordings are opt-in and disclosed per LBP Regulations 2000.
Will this replace my reception team?
No. It picks up the calls your reception can't reach — overflow at 8am, out-of-hours, lunch breaks, holidays. Routine appointments and repeat prescriptions get handled automatically so your team focus on patients in the room. Your reception team is more effective, not redundant.
How much does it cost?
£59.99/month. Includes 150 minutes, 50 SMS, and your own UK phone number. No contract. Cancel anytime. Visit our
pricing page for full details.
Can it work alongside NHS systems?
Yes. Your AI integrates with the diary system you already use — EMIS, SystmOne, Dentally, Cliniko, Google Calendar, Outlook — via approved APIs. For NHS GP surgeries, we scope integration during the discovery call. Private clinics can be live in days.
