You decide who gets a viewing
Budget, move date, pets, guarantor, chain position. You set which of those rules somebody out, and nobody who fails them lands in your diary.
Portal enquiries do not wait. Whoever calls back first usually gets the viewing, and it is rarely the office that spent all morning out on appointments.
VoiceDart builds bespoke AI voice agents for UK estate and lettings agents. Yours answers every applicant and landlord call, qualifies the enquiry against your own criteria, books the viewing and rings back the portal leads that land out of hours. It runs 24/7 from £149 a month and is built around how your branch already works.
Updated September 2026Cumulative across every client line, rounded down, from the first build to today.
Most agencies start with the enquiries nobody gets to. Then the viewings that fail to show, and the landlord who wants an update without ringing you.
Buyer, tenant, landlord, contractor. The agent works out which one it has got and checks them against your criteria before booking anything. Your negotiator stops spending Monday morning ringing people who were never going to proceed anyway.
Confirming a viewing the day before is the cheapest thing you can do about no-shows. It is also the first job that gets dropped when the office is flat out. An outbound agent makes every one of them, then chases the feedback afterwards.
An enquiry lands at ten at night while they are still looking at the other three properties they saved. Yours is the one that rings them back.
It sends the floorplan and the EPC, then answers whatever comes back. A tenant reporting damp can send a photograph rather than trying to describe it.
A visitor can ask out loud on the page what is available in their postcode and whether you take pets, without filling in a form and then waiting for somebody to come back to them.
It answers the call and books the appointment, then follows up with the ones who went quiet.
The areas you cover, your fees, what a qualified applicant looks like to you, and the questions only a negotiator should ever answer.
Against the enquiries you actually get. It handles none of them for real until you are happy.
Your phone line, your portal enquiries, WhatsApp, your website. Start with one and add the rest later.
In the diary with the applicant already qualified against your rules.
Qualifying is where this either saves a negotiator a morning or wastes one. You set the criteria and it holds them on every channel.
Budget, move date, pets, guarantor, chain position. You set which of those rules somebody out, and nobody who fails them lands in your diary.
Detail and urgency, captured on the call. Anything genuinely urgent goes to a person there and then rather than sitting in a queue until Monday.
Outside what you have given it, the agent takes the details and hands them over. No guessing.
New stock. A fee change. A postcode you have dropped. Tell us, or edit it yourself in the dashboard.
Every build ships with all of this. None of it is an upgrade or an add on.
Encrypted in transit and at rest, and handled under UK GDPR. You get a data processing agreement in writing before anybody signs anything.
It is the first thing they hear, said plainly, rather than buried in a policy page.
It then carries on helping. Most callers simply want the question they rang about answered.
Ninety days is the default and you can shorten it. You also decide what gets captured in the first place.
Ask for a person and the agent puts you through. There is no stalling and no menu to work around.
There is a build fee on top. We scope that for your business rather than publish a figure, because a single answering line and a full ordering system are very different pieces of work. If you want something simpler you set up yourself, VoiceDart Go starts at £49.
Book a discovery callWrites into your CRM, your diary, your property management system.
Not yet. Our live builds are in trades, hospitality, a recording studio and expo organising, and I would rather say that on the call than have you find it out later. What carries over is the part that matters here: qualifying an enquiry against a set of criteria before it reaches a diary is the same problem whatever the enquiry is about. Listen to one of the live lines and judge the agent on how it handles a real caller.
No. The phone is one channel. The same agent can ring a portal enquiry back within seconds, work WhatsApp, confirm viewings the day before, and talk to somebody on your website.
Yes, and that is most of the value. Budget, move date, pets, guarantor, chain position, whatever disqualifies for you. It will not book a viewing for somebody who fails them.
It opens by saying the call may be recorded and never pretends to be a person. Ask it what it is and it tells you. Anyone who wants a human gets put through.
It depends what we are building, and I would rather say that than pick a number. A single answering agent moves quickly. Anything wired into a booking system or calling leads back takes longer. You get a real date at the end of the discovery call.
No. Monthly, stop at the end of any month, no notice and no fee. The build fee is separate and is not refundable once we start, so we agree the scope first.
From £149 a month for a bespoke voice agent, which covers the calls, the web-lead callbacks and WhatsApp on one line. The build is scoped and quoted for your business rather than sold as a fixed package, and there is no long contract.
Most of those take a message and text it to you. Ours answers every call, day and night, then does the rest of the job. It qualifies the caller, books the job into your diary, rings web leads back within seconds and updates the systems you already use. It is built around your business, so it sounds like you rather than like a switchboard.
Yes. Around one in four enquiries arrive outside office hours, and portal leads are the worst for it. The agent qualifies the applicant against your criteria, offers the slots you have released and books the viewing, so the details are in your system before the branch opens.
If your office already answers inside three rings and portal enquiries get called back the same hour, you do not have the problem this fixes. If most of your calls are vendors in the middle of a chain falling through, they want a person and they should get one. Property is also a sector we have not shipped in yet, so weigh that alongside the rest.
Book a short call and we will tell you where this earns its money in an agency, and where it does not.
Name and email, then the number appears. It is our own line, answered by one of our agents.
Ask it anything. It says the call may be recorded, and if you ask what it is, it tells you.
