Taj Tyres has years of past customers sitting in a list. Most drift off because nobody reminded them their MOT was due. We built Taj an agent to ring them and book them back in, and tested it as a proof of concept.
Most people forget about their tyres and their MOT until the warning light comes on. By then the nearest garage gets the job, whether that is Taj or not.
Taj already has all these people on file. But working that list means someone on the phone for hours, and a busy garage does not have those hours spare. So the list sits there, quiet.
Nobody has hours spare to phone hundreds of old customers.
MOT and tyre dates slide past with no reminder.
The customer books elsewhere and thinks Taj forgot them.
It calls out in a warm, natural voice and books the ones who say yes. Once it’s live, the garage just watches the bookings land.
It rings the customers whose MOT or tyres are coming up, one after another.
It finds a slot that suits and drops the appointment straight into the diary.
The date and time land in the customer's pocket before the call even ends.
Every call states that it may be recorded. GDPR handled in the first sentence, not the small print.
Whether they booked or asked for a call back, the outcome is logged against the customer.
Dave might not have thought about his MOT for another month. By then someone else would have had the job.
Your past customers already trust you. They just need reminding when it’s time.
Taj Tyres & MOT Station
Proof of concept, built and tested with VoiceDart
Each week the customers coming due are gathered into a call list.
The agent rings each one, opens with the recording notice, and mentions the MOT.
If they are in, it books a time in the diary and texts a confirmation.
Every outcome is logged, so nobody has to chase.
If you have hundreds of past customers you never get round to phoning, let's have a chat about what an outbound agent could do with them.
