Tip Top is a family-run window and exterior cleaning company serving South Hampshire since 2013. The two founders are on-site all day. We built them a receptionist who picks up while they're working, captures the full enquiry, and even sends bank details by text when a customer wants to pay.
Tip Top are always busy. On-site every day. Up ladders, behind pressure washers, on rooftops cleaning gutters and conservatory glass.
When a quote enquiry comes in, they can't stop a job to take it. By the time they call back, the customer has already moved on, sometimes to whichever competitor picked up first.
Every missed call was a missed quote. And missed quotes are the cost of doing business when you're running a small trades operation. They needed someone to pick up while they worked, capture the full enquiry properly, and send across whatever the customer needed without anyone stopping the job.
She knows the services, the schedule, the area coverage, and how to handle a customer wanting to pay.
We built Danielle. She picks up every call to Tip Top, day or night. She finds out what the customer needs, captures their name and address, identifies the service they're after, and works out whether they're a new or returning customer.
After every call, an email lands in the team's inbox with everything needed to quote. When a customer asks for bank details to pay, Danielle sends them by SMS automatically. The team stays on the job. The work keeps moving.
Returning customers used to chase the team for these details by voicemail. Now the message is in their pocket before the call ends.
Source: VoiceDart production database. Figures from the first month live.
Every missed call is a missed quote. The lads pick up the phone now without ever stopping the job.
What happens when a customer rings Tip Top while the team is on a job. The sequence runs the same whether it's mid-morning, late evening, or weekend.
Danielle picks up within seconds. The team carries on with the job. No interruption, no scramble for a quiet moment to check voicemail.
Service needed, address, new or returning customer. The right details to quote, captured naturally in conversation.
If they want to pay, bank details arrive by text. If they want a quote, the details are logged. If they want a schedule check, VoiceDart answers it.
Within minutes, the team has a full summary of the call. The quote can go out at lunchtime, or that evening. Same day, every time.
VoiceDart's AI receptionist picks up every call, even when the team is on a job. It captures the caller's name, address, the service they need, and whether they're a new or returning customer. After every call, an email summary lands in the team's inbox so they can quote the same day. When a customer asks for bank details to pay, VoiceDart sends them automatically by SMS.
32 new quote leads in the first month live, plus 42 enquiries from existing customers, across 89 total calls answered. 17 of those calls came in outside working hours when the team would not have been available to pick up.
Yes. When a customer asks for bank details to pay an invoice, VoiceDart automatically sends them by text message with the company details, sort code, account number, and reference. The team stays on the job and the customer can pay immediately.
Yes. VoiceDart serves trades, property, healthcare, hospitality, education, and professional services businesses across the UK. Each agent is custom-built and trained on the specific business's services, pricing, hours, and processes.
Most VoiceDart clients are live within 7 days. The business owner only needs to share their services, pricing, area coverage, and any team-specific processes during a 30-minute discovery call. VoiceDart handles all the technical setup.
VoiceDart plans start at £59.99 per month with no long-term contracts. Each plan includes a UK phone number, custom agent training, and integration with existing tools like calendars, CRMs, and SMS. Setup fees and minute allowances vary by plan.
Every quote enquiry captured. Every payment request answered. Every schedule check resolved. And nobody had to come down off a ladder to do it.
If your phone rings while you're on a job and nobody's there to answer it, we should talk.
